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IVR System

Interactive voice response (IVR) is a technology that provides a system to interface with humans via voice and DTMF tones input through keypad. In communication field, IVR provides clients to interface with a company’s host system through a telephone keypad or by voice identification, after which they can service their own investigations by following the IVR dialogue. IVR systems can answer with prerecorded or dynamically generated audio to further direct clients on how to work. IVR applications can be used to cover much function where the interface can be broken down into a series of simple interactions. IVR systems deployed & maintained in the network are sized to handle large call volumes.

Our inventive IVR solution is ideal for self and assisted client’s service for inbound and blended processes like customer support and collections. Equipped with a rich IVR designer tool and pre-integrated with our Automatic Call Distributor (ACD), Reporting, Unified Messaging (SMS, Chat, FAX and E-Mail) and CRM solution, the IVR module can be deployed independently or as a component of the Software. And all this comes with low Total Cost of Ownership (TCO), ease-of-use and flexibility.

We provide automatic call routing strategy using DNIS & CRM integration. Come with call-flow designer & three way conferencing facilities. Option of getting it customized as per the specific needs. Allows database integration, DTMF recognition and generation. Option of PBX integration. Option of intelligent routing of multiple applications. Authorizes run-time change of call-flow. Facilities of T1, ISDN, E1 or analog lines. 

    We Support
  • Server Support
  • Database Support
  • Infrastructure Application
  • Network Support
  • Platform Support
  • Firewall Support
  • Perimeter Security Support
  • On-Site Support
  • IT Consulting
  • Transition Support
  • System design
  • Architecture planning
  Features
  • Prefer drag and drop functionality without requiring extensive programming projects cost
  • ODBC and other industry standard databases compliant
  • Flexibility of creating call flows and business flows which offers complete flexibility over the business processes and automation policies implementation
  • Intelligent call routing based upon skills, priority, and service level
  • Completely automated information retrieval and delivery through multiple medias and channels
  • Advanced networked enterprise voice mail system
  • Touch tone or rotary control
  • Play multiple message with menu prompts for greetings, announcements,text-to-speech, advertising, speech recognition.

Benefits
  • Automate operations Facility
  • Configure call flows using Intuitive IVR Designer
  • Interface with third-party databases
  • Cut back wait time
  • Obtain real time and updated information
  • Scale up operations effortlessly
  • Manage voice recording with ease
  • Improve productivity with comprehensive reports


  Primary Focus on Customer Satisfaction

Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

Speak Up your Problem ! We have the SOLUTION

At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9643946645 or get in touch with us at Contact US

    Next 2 Call
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Network Operation Centers
  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.
    Infrastructure Support
  • Server Support.
  • Database Support.
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.
  • Other Services
    Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.

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