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  About us.

NEXT2CALL is a leading developer of software solutions for call centres. We are delighted to offer our partners and customers from the Asia Pacific region a complete solution, designed for the automation of call centres.
For over 10 years, Next2Call has been developing latest-technology backed solutions for many small and medium enterprises to help them in making their business operations more effective and customer-centric. We also provide consulting services to our partners in the implementation and technical support for our product. Together with our partners, we have successfully implemented a large number of projects.
Next 2 Call is one of the top-rated developers of complete software solutions for the automation of in-house and outsourced call centres. Next2Call has come a long way since its foundation in 2007 providing developed and implemented Contact Center solutions in more than 2000 call centres in India and Central Asia in cooperation with its partners. Today, the total volume of workplaces in these call centres is more than 10 thousand, every month they serve millions of customers worldwide.

Next2Call In Figures

  • ● 100+ Successful Projects in Eastern Europe and Central Asia
  • ● 20+ Partners across Russia, Eastern Europe and Central Asia
  • ● 10+ Successful years in Software and Services market

  • Milestones - Success Stories

    2012 - recognized as the Best Product for the call centres in Eastern Europe countries.

    Having gained recognition in Eastern Europe and Central Asia countries, Next 2 Call is pleased to offer their product - Contact Center solution to its in customers in the Asia- Pacific region.


    Why Next2Call?

  • ● Launch of a new campaign within 20 minutes.
  • ● Effective management of business processes, campaigns and call centres resources.
  • ● Aids in Increasing efficiency of the call centres agents overall productivity of the organization
  • ● Significant improvement in the call centres performance without stopping its work.
  • ● Ability to lease servers for temporary campaigns.
  • ● Quick launch of Call centre campaigns with Vicidial open-source application.
  • ● VPN access to Vicidial servers (both dedicated and shared) with Open VPN application.
  • ● Integrated VOIP and domestic SIP Lines from TATA and Airtel directly on the end-users account.
  • ● Host your servers with us. Bring your hardware and we will deploy and provide ongoing support
  • ● Cheapest per U price at 3000/- per U including power and rack charges.
  • ● Offers Bandwidth at Rs. 1000/MB

  • Why Choose Us?

  • ● Trained professionals to manage your IT
  • ● Avail 24*7 monitoring and management
  • ● Guaranteed Response Time
  • ● Remote as well as Onsite Support
  • ● After Office Hours Support
  • ● Solutions at Affordable Pricing
  •     Next 2 Call
      Our Methadology
    • Trained professionals to manage your IT.
    • 24x7 monitoring and management.
    • Guaranteed response time.
    • Remote/Onsite Support.
    • Expert on call.
    • Automating routine tasks (thus lowering cost and errors).
    • After office hours support.
      Our Methadology
    • Trained professionals to manage your IT.
    • 24x7 monitoring and management.
    • Guaranteed response time.
    • Remote/Onsite Support.
    • Expert on call.
    • Automating routine tasks (thus lowering cost and errors).
    • After office hours support.
      Network Operation Centers
    • 50 Seats NOC/SOC.
    • 24x7 ITIL Operations.
    • Network Management System.
    • Certified Security Engineers.
    • Support Desk.
    • Physical/Biometric parameter Security.
    • Business Continuity Planning in place.
    • Disaster Recovery in place.
      Infrastructure Support
    • Server Support.
    • Database Support.
    • Infrastructure Application Support.
    • Network Support.
    • Platform Support.
    • Firewall Support.
    • Perimeter Security Support.
    • On-Site Support.
    • IT Consulting.
    • Transition Support.
    • System design and Architecture planning.
    • Other Services
      Infrastructure Base-lining.
    • Desktop Support.
    • Remote Server Management (wintel).
    • Remote Network Management.
    • Remote Security Management.
    • Onsite Support.
    • Remote Monitoring.

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