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Automatic Call Distributor

ACD (Automatic Call Distributor) controls inbound calls and routes them to all the accessible agents who are logged in to a computer. Usually, the number of inbound calls for any contact center is more than the number of agents accessible, and it may happen that some agents are overburdened with calls while others are idle. ACD certify uniform call distribution across accessible agents and balanced load distribution across multiple office locations.

With our ACD solution, you can provide your customers perferable and faster & sprightly. Our superior call management leads to shorter interactions with customer. By accessing and managing information faster with our comprehensive solution, your agents can serve more clients, thereby ensuring highest level of customer satisfaction with your organization.

    We Support
  • Server Support
  • Database Support
  • Infrastructure Application
  • Network Support
  • Platform Support
  • Firewall Support
  • Perimeter Security Support
  • On-Site Support
  • IT Consulting
  • Transition Support
  • System design
  • Architecture planning
  Features & Benefits
  • Certify high customer satisfaction
  • Employ robust routing and prioritization schemes Facility
  • Execute all multimedia operations
  • Maintenance & Manage voice recording with ease
  • Upgrade productivity with comprehensive reports
  • Integrate with third-party database
  • Play multiple message with menu prompts for greetings, announcements,text-to-speech, advertising, speech recognition.

  Achievable Benefits
  • Logical and cost-effective handling of call volumes at most busy times,
  • Terminate redundant hold times during busy slots.
  • Eliminate employee turnover and quality assurance probelms.
  • Competitiveness needs by organization to automate outbound inbound call handling processes & improved profits.


  Primary Focus on Customer Satisfaction

Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

Speak Up your Problem ! We have the SOLUTION

At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9643946645 or get in touch with us at Contact US

    Next 2 Call
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Network Operation Centers
  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.
    Infrastructure Support
  • Server Support.
  • Database Support.
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.
  • Other Services
    Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.

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