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Computer Telephony Integration

CTI is technology that provides interactions on a telephone and a system to be integrated or co-ordinated. As contact channels have enlarged via voice to cover email, web, and fax, the definition of CTI has enlarged to cover the integration of all clients contact channels (voice, email, web, fax, etc.) with systems.

    We Support
  • Server Support
  • Database Support
  • Infrastructure Application
  • Network Support
  • Platform Support
  • Firewall Support
  • Perimeter Security Support
  • On-Site Support
  • IT Consulting
  • Transition Support
  • System design
  • Architecture planning

  Features
  • Eliminate call handling times with automatic CTI screen pops, identify callers and route them to the right agent.
  • Quick, cost-effective out-of-box integration with famous CRMs and integration with most custom CRMs.
  • Reducing screen switching with intuitive interface.
  • Automatically listed call details in your CRM
  • The ability to lease licenses for temporary campaigns.

About Our Functionality.
  • Call center features VoIP technology.
  • Intelligent ?all Routing (ACD), based on campaigns information, agents skills and queue policy.
  • Outbound dialing (Predictive, Progressive, Preview).
  • Support of all queue scheduling policy (most idle, most busy agents etc.).
  • DTMF and voice enabled IVR(TTS, ASR).
  • Call recording and storage.
  • Web- based management interface.
  • Alerting and fault notification.


  Primary Focus on Customer Satisfaction

Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

  Speak Up your Problem ! We have the SOLUTION

At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9643946645 or get in touch with us at Contact US

    Next 2 Call
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Network Operation Centers
  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.
    Infrastructure Support
  • Server Support.
  • Database Support.
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.
  • Other Services
    Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.

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