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  Predictive Dialer

A predictive dialer dials a record of Telephone number and connects responded dials to people making calls, frequently referred to as agents. Predictive dialers manipulate analytical algorithms to reduce the time that agents expend waiting between discussions, while reducing the eventuality of someone responding when no agent is accessible. Predictive dialing is a technology that was developed to terminate the issues that are representatively corresponded with predictive dialing. These issues covers abandoned calls, initial call delays, government regular, consumer disaffection, and host of other issues.

At its core, predictive dialing technologies are based on the abstraction that call automation should co-ordinate with agents instead of call automation works before agents are fixed and then fixing agents to calls that have been determined to be 'live' people. In natural predictive dialing the call automation (sometimes called Call Progress Analysis (CPA)) can work before during or after an agent has integrated with a call.

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  • Server Support
  • Database Support
  • Infrastructure Application
  • Network Support
  • Platform Support
  • Firewall Support
  • Perimeter Security Support
  • On-Site Support
  • IT Consulting
  • Transition Support
  • System design
  • Architecture planning
  Features
  • Facility to send Screen Data to an external web application.
  • Agent Connection via VoIP.
  • Agent Reporting.
  • Agent Screen Pop Ups (Caller Information & Scripts).
  • Answering Machine Detection(AMR).
  • Call Back Support.
  • Call Recording & Reporting.
  • Database Maintenance Support.
  • International & Domestic Call Center Support.
  • Inbound Call Center Support.
  • Interactive Voice Response Support (IVR).
  • International Call Center Support.
  • Manual Dialing Support.
  • Multiple Campaign Support.
  • Remote Agent Support.
  • Skills Based Routing Strategy.
  • Voip Gateway Support.

Our Functionality
  • Manage Leads and Campaigns intelligently
  • Agent Call Back Scheduling Facility.
  • Agent Statistics on the system
  • Application Programmers Interface (API).
  • Agent Break Control (ABR).
  • Call Blending Backs & Transfer.
  • Call & video Conferencing.
  • Facility to create a Call List.
  • Dialer Control via Administration Console.
  • Dedicated Sales Leads
  • inbound & Outbound Automated Call Distributor (ACD).
  • Import & Maintenance Data.
  • PBX Switch Capabilities & Integration.
  • Screen Design Flexibility as per client requirement.


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    Next 2 Call
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Our Methadology
  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.
    Network Operation Centers
  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.
    Infrastructure Support
  • Server Support.
  • Database Support.
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.
  • Other Services
    Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.

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