24/7 Assistance for Post-IVR Implementation Challenges
- on Oct 13, 2023
Things are never linear in the real world. In other words, ups and downs are essential parts of all the courses taken! Dualities exist everywhere. The saddest part is that we cannot change most of the happenings. However, still, there is one thing in our hands—do as best as you can with respect to handling the challenges that are manageable by you.
That is what we are going to discuss in the following blog. Next2Call provides awesome IVR solutions at affordable rates with the blessings of customisability. But as mentioned above, you might face some challenges under certain circumstances. IVR application-related potential challenges or issues often materialise during the post-implementation period. Thus, if you choose Next2Call, it doesn’t mean a lifetime of service with zero turbulence. Indeed, issues are predestined to come but the only quality that we stick out in the market is our 24/7 customer support.
Whenever you face a problem related to your IVR service, get in touch with us. We will ensure speedy resolution with 24/7 technical support. So, your business will always be up and running.
Now, let’s have a look at some of the issues one might face after the implementation of a customised IVR application.
Switching Between Plans Easily
Making predictions is an essential part of doing business. One may have to engage in making one type of prediction or another. So, it could be the case that whatever IVR plans you opted for in the first place turn out to be ineffective choices for some reason in the future. Consequently, you want to change the current IVR services to the ones satisfying changed circumstances; well, it is natural to happen with ever-evolving or dynamic needs. Such uncertainties are part of running a business.
Thus, once you have purchased services from us, you could want to change or switch your plans. In that case, you don’t have to worry. Our business model is far more flexible than any other firm in the market. Without any long-term commitment to a specific service plan provided by us, switch easily from one plan to another.
Many times, people first purchase an IVR service and separately deploy the same without giving any consideration to integration. They do so in alignment with their requirements. Thus, you may be one such person. However, the thing is that people do switch to integrated solutions from separate set-ups running individually. The reason behind the same is as follows. Businesses want to save time and leverage resources to increase productivity. This is achieved by integrating certain APIs (the services you are concerned with) into your day-to-day essential tools like CRM. As a result, if you wish to take advantage of our integration capabilities, feel free to contact us anytime without any time restraints as we operate 24/7. Integrate required APIs into your business tool without any hassle whenever you need to.
Ineffective Call Flow with Script-Related Issues
Are you considering IVR solutions for the first time or have you purchased the same for the first time? If yes, you might face the following problem after IVR implementation. You may realise after implementation that the scripting and call flow both are ineffective and inaccurate. Because you provided designs for your IVR solution for the first time, such challenges are inevitable to come. Nobody can expect total perfection while handling things for the first time. So, it may be the case that the design of your call flow and scripting both are ineffective. Suppose you created more voice prompts in your IVR menu than necessary. And you took notice of the same after the implementation stage. In that case, don’t take any worries. Just talk to us and we will make the required corrections within due time.
Fast Resolution of Customer or Caller Frustration
Suppose a caller calls your helpline number and thus the same caller encounters the following issues pertaining to your IVR application: poor call flow design, long wait time, or the system misinterpreting the inputs entered. All these are navigation-related problems. Thus, the caller, having faced all these issues, thinks it necessary to communicate the experience with you. Thus, you come to know all such flaws in your IVR system. In that case, this issue might be the very cause of your mental disturbance. But, don’t worry!!! Immediately connect with our 24/7 available support staff and sort out your worries within due time.
Please Note: All such challenges or problems arise merely because of the presence of the following two factors at the time of purchasing IVR services: first, your requirements are flawed (poorly defined) themselves without your knowledge; and, second, you put the condition on the IVR designer to work only in accordance with such requirements. In other words, if you first discuss everything with us and subsequently carefully analyse and formulate your requirements with our expert help, then you are not to face any such trouble emanating from the poorly-designed IVR application based on flawed requirements.
Upgrade, Maintenance or Updates
Sometimes, you want to make changes to your existing IVR set-up by virtue of the need for system upgrades, maintenance or updates. Even in that case, you can easily contact us and sort it out without any trouble. We always ensure quick and quality services in this regard as well.
Regulatory Compliance e.g., data privacy
Often, at the time of purchasing the IVR from a service provider, people don’t inquire much about the compliance-related policies or features. But, later, they feel like they should have a conversation with their service provider in this direction. Even we are open to this discussion after IVR implementation. Talk to us about this concern regarding regulatory compliance anytime. By the way, Next2Call always offers compliant solutions in all respects.
Furthermore, if you wish to scale your IVR solutions, talk to us and it will be done without any hassle immediately. We ensure fast, secure and reliable IVR applications along with the assurance of quality scalability. Thus, choose Next2Call for tension-free scalability experiences.
Feedback-Improvement Cycles: Whenever you get feedback regarding your IVR from your callers and you want to introduce certain corrections, connect with us. And sort out your concerns immediately. It will help keep your existing IVR setup up to the mark.
Call Routing-Related Issues: Sometimes, there are problems related to the call routing mechanisms because of mistakes on your part. In that case, the only thing you need to do is as follows. Get in touch with us to discuss your concerns.
Technical Glitches: Finally, for all your trouble either technical or otherwise, feel free to reach out to our 24/7 customer support care.