– Call center features VoIP technology<\/p>\n\n\n\n
– Intelligent \u0421all Routing (ACD), based on campaigns’ information, agents skills and queue policy<\/p>\n\n\n\n
– Outbound dialing (Predictive, Progressive, Preview)<\/p>\n\n\n\n
– Support of all queue scheduling policy (most idle, most busy agents etc.)<\/p>\n\n\n\n
– DTMF and voice enabled IVR (TTS, ASR)<\/p>\n\n\n\n
– Call recording and storage<\/p>\n\n\n\n
– Web- based management interface<\/p>\n\n\n\n
– Alerting and fault notification<\/p>\n\n\n\n
– Web based IVR and agents’ call scripting builder<\/p>\n\n\n\n
– Knowledge Base for the agents providing them with comprehensive information<\/p>\n\n\n\n
– Integration with external customer’s systems, such as CRM, Helpdesk, etc.<\/p>\n\n\n\n
– Real- time and historical call center reporting of all activities, statistics, and analytical data (OLAP reports)<\/p>\n\n\n\n
– Management of calls and conferences by using intuitive and convenient graphical tool<\/p>\n\n\n\n
– Powerful build in agents’ scripting<\/p>\n\n\n\n
– Personal agent statistics<\/p>\n\n\n\n
– Ability to use information from CRM, Knowledge Base and other information system<\/p>\n\n\n\n
– Unified phone book for all the call center agents<\/p>\n\n\n\n
– Voice mail support<\/p>\n","protected":false},"excerpt":{"rendered":"
1. Functionality of advanced IP call center – Call center features VoIP technology – Intelligent \u0421all Routing (ACD), based on campaigns’ information, agents skills and queue policy – Outbound dialing (Predictive, Progressive, Preview) – Support of all queue scheduling policy (most idle, most busy agents etc.) – DTMF and voice enabled IVR (TTS, ASR) – […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-80","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":1,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/80\/revisions"}],"predecessor-version":[{"id":81,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/80\/revisions\/81"}],"wp:attachment":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/media?parent=80"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/categories?post=80"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/tags?post=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}