– Telephone projects and campaigns management tools<\/p>\n\n\n\n
– Creating and handling call scripts for the call center agents<\/p>\n\n\n\n
– Fully automatic outbound dialing with the predictive mode<\/p>\n\n\n\n
– Knowledge base for the call center agents providing them with comprehensive information<\/p>\n\n\n\n
– Advanced features for interaction with third- party applications, located on the customer side: billing systems, CRM- systems, databases etc.<\/p>\n\n\n\n
– Smart call switching featuring the ACD functionality (based on the VoIP \/ SIP technology)<\/p>\n\n\n\n
– Managing call queues based on the typical call distribution algorithms, information about the availability of the agent and their skills (skill based routing)<\/p>\n\n\n\n
– DTMF and voice enabled IVR<\/p>\n\n\n\n
– Call recording and storage<\/p>\n\n\n\n
– Reporting on the work of the call center telephone components<\/p>\n\n\n\n
– Launch of new campaigns within 20 minutes without programmers<\/p>\n\n\n\n
– Ability to conduct multiple campaigns for clients from different business areas simultaneously<\/p>\n\n\n\n
– Real time management of calls queues, agents, resources and campaigns<\/p>\n\n\n\n
– Customers’ members area with the ability to control and manage campaigns<\/p>\n\n\n\n
– Real time call center reporting of all activities, statistics, and analytical data (OLAP reports)<\/p>\n\n\n\n
– Quick and fast increase of the call center’s performance by adding new servers<\/p>\n\n\n\n
– High fault tolerance of the call center with more than 1,000 agents, serving tens of thousands of calls per day<\/p>\n\n\n\n
– The ability to lease licenses for the quick, temporary increase of the number of agents<\/p>\n","protected":false},"excerpt":{"rendered":"
1. Call center automation – Telephone projects and campaigns management tools – Creating and handling call scripts for the call center agents – Fully automatic outbound dialing with the predictive mode – Knowledge base for the call center agents providing them with comprehensive information – Advanced features for interaction with third- party applications, located on […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-82","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":1,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/82\/revisions"}],"predecessor-version":[{"id":83,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/posts\/82\/revisions\/83"}],"wp:attachment":[{"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/media?parent=82"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/categories?post=82"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/next2call.com\/blog\/wp-json\/wp\/v2\/tags?post=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}