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Computer Telephony Integration
Next2Call provides you CTI Solution that will enable your system to interact and coordinate easily with telephones and other communication channels to provide quality service to your customers and win their hearts
Nowadays, As businesses are evolving, their communication channels have been also evolved. Every business needs to cover every communication medium be it voice, emails, fax or internet. Our solution will provide proper integration of all these channels with your organization system for better coordination
Next2Call CTI technology will let your agents establish calls directly from their system. Our solution also provides a handful of information about the caller on the system screen prior to call-receiving thereby preparing them with all the info they need before they engage with the customer.
●Perimeter Security Support
●Automatic Screen pop-ups with caller information
●Provide Caller Authentication
●Able to integrate with CRM technology
●Provide Intuitive interface for enhanced performance of agents
●Able to lease licenses for temporary campaigns
●Efficient and effective Call-Routing
● Efficient: Eliminate Call Handling time with automatic caller information pop-ups
● Quick Setup: Easy to deploy without any IT requirement
● Cost-effective: Reduces costly investments and maintenance with CRM integration
● Quality User Experience: the intuitive interface will reduce screen switching resulting in improved user-experience
About Our Functionality
Call center features VoIP technology.
Intelligent ?all Routing (ACD), based on campaigns information, agents skills and queue policy.
Support of all queue scheduling policy (most idle, most busy agents etc.).
DTMF and voice enabled IVR(TTS, ASR).
Call recording and storage.
Web- based management interface.
Alerting and fault notification.
Primary Focus on - Customer Satisfaction
Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.
Speak Up your Problem ! We have the SOLUTION
At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9650866007 or get in touch with us at Contact Us