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Computer Telephony Integration

Next2Call provides you CTI Solution that will enable your system to interact and coordinate easily with telephones and other communication channels to provide quality service to your customers and win their hearts Nowadays, As businesses are evolving, their communication channels have been also evolved. Every business needs to cover every communication medium be it voice, emails, fax or internet. Our solution will provide proper integration of all these channels with your organization system for better coordination Next2Call CTI technology will let your agents establish calls directly from their system. Our solution also provides a handful of information about the caller on the system screen prior to call-receiving thereby preparing them with all the info they need before they engage with the customer.

We Support
  • ●Server Support
  • ●Database Support
  • ●Infrastructure Application
  • ●Network Support
  • ●Platform Support
  • ●Firewall Support
  • ●Perimeter Security Support
  • ●On-Site Support
  • ●IT Consulting
  • ●Transition Support
  • ●System design
  • ●Architecture planning

  • ●Automatic Screen pop-ups with caller information
  • ●Provide Caller Authentication
  • ●Able to integrate with CRM technology
  • ●Provide Intuitive interface for enhanced performance of agents
  • ●Able to lease licenses for temporary campaigns
  • ●Efficient and effective Call-Routing

  • Advantages
  • ● Efficient: Eliminate Call Handling time with automatic caller information pop-ups
  • ● Quick Setup: Easy to deploy without any IT requirement
  • ● Cost-effective: Reduces costly investments and maintenance with CRM integration
  • ● Quality User Experience: the intuitive interface will reduce screen switching resulting in improved user-experience
  • Next2Call
      Our Methadology
    • ● Trained professionals to manage your IT.
    • ● 24x7 monitoring and management.
    • ● Guaranteed response time.
    • ● Remote/Onsite Support.
    • ● Expert on call.
    • ● Automating routine tasks (thus lowering cost and errors).
    • ● After office hours support.
      Network Operation Centers
    • ● 50 Seats NOC/SOC.
    • ● 24x7 ITIL Operations.
    • ● Network Management System.
    • ● Certified Security Engineers.
    • ● Support Desk.
    • ● Physical/Biometric parameter Security.
    • ● Business Continuity Planning in place.
    • ● Disaster Recovery in place.
      Infrastructure Support
    • ● Server Support.
    • ● Database Support.
    • ● Infrastructure Application Support.
    • ● Network Support.
    • ● Platform Support.
    • ● Firewall Support.
    • ● Perimeter Security Support.
    • ● On-Site Support.
    • ● IT Consulting.
    • ● Transition Support.
    • ● System design and Architecture planning.
    • Other Services
      Infrastructure Base-lining.
    • ● Desktop Support.
    • ● Remote Server Management (wintel).
    • ● Remote Network Management.
    • ● Remote Security Management.
    • ● Onsite Support.
    • ● Remote Monitoring.
    About Our Functionality
  • Call center features VoIP technology.
  • Intelligent ?all Routing (ACD), based on campaigns information, agents skills and queue policy.
  • Outbound dialing (Predictive, Progressive, Preview).
  • Support of all queue scheduling policy (most idle, most busy agents etc.).
  • DTMF and voice enabled IVR(TTS, ASR).
  • Call recording and storage.
  • Web- based management interface.
  • Alerting and fault notification.

  • Primary Focus on - Customer Satisfaction

    Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

    Speak Up your Problem ! We have the SOLUTION

    At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9650866007 or get in touch with us at Contact Us