Features of Next 2 Call Product
- on Aug 06, 2022
In terms of functionality Next 2 Call Contact Center solution has the following features:
1. Advanced IP call center which features call queues, automatic call distribution (ACD), intelligent routing, interactive voice response (IVR), call recording, automatic dialing and reporting on the operation of the call center telephone components.
2. Project Management System is an ideal tool for campaign control from creating call scripts to composing reports of any complexity. Outsourcing Project Management System evaluates call center efficiency.
3. A universal workplace for an agent and a supervisor. The agent controls service processes and call forwarding, creating conference calls, loading the appropriate servicing script using a single window. The agent can also use the data stored in the knowledge base and in the CRM application.