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DID stands for Direct Inward dialing which is a way to call a person directly.

A DID permits anybody, to call the expansion or telephone number to associate with the benefit. This is without going through an administrator or public switched telephone network. Additionally, the organization doesn’t need to purchase mass lines.

Instead of relying on an operator or auto attendant to transfer calls to reach a subscriber, an indidivual can be reached by giving out their DID number.

Organizations will have different policies on how DID numbers are used but they’re useful of you want specific entities to reach you quickly.

Imagine a customer wants to call your sales team about an issue with an invoice they received. If they had a direct phone number to someone who deals with billing issues instead of going through a phone menu or receptionist, they could solve their problems much faster.