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Top 10 Questions People Have Before Accepting Cloud Telephony

In this era, everything is imbued with fast, latest and smart technologies thanks to advancements in cloud computing, AI and machine learning. In other words, science and technology have made considerable progress without any doubt. An example of such technological advancements is Cloud Telephony. Now, you don’t need any hardware at all on-premises to make, receive or manage phone calls. Now, the technology of VoIP enables a user to access hardware in remote data centres and make calls via the internet; all you need is a reliable internet connection and VoIP-enabled devices i.e., softphones. If you want to read more about cloud telephony in detail, you can refer to the following material: What is Cloud Telephony? 

However, there are still business owners who don’t find it a reliable solution for communication because of their own personal concerns. These concerns are multifarious. Thus, in this blog, let’s discuss these questions. If you don’t trust cloud telephony or have concerns of your own, read this till the end and enlighten yourself. Let us get started. 

Questions or Doubts About Cloud Telephony 

Security: How secure is the cloud telephony system? What measures are in place to protect sensitive data and communications?

Reliability: Can the cloud telephony system ensure consistent and reliable service, including uptime and call quality?

Scalability: How easily can the system scale with our business growth? Can it accommodate an increase in call volume or additional features?

Integration: Does the cloud telephony solution integrate well with our existing tools and systems, like CRM platforms or helpdesk software?

Costs: What are the pricing models? Are there hidden costs or potential extra charges we should be aware of?

Support and Maintenance: What type of support is available? How responsive is the support team in case of issues or queries?

Compliance: Does the cloud telephony solution comply with industry regulations and standards (e.g., GDPR, HIPAA)?

Customisation: How much customisation is possible? Can we tailor the system to fit our specific business needs and workflows?

Training: What kind of training or onboarding support is provided for our team to use the cloud telephony effectively?

Backup and Recovery: What are the backup and disaster recovery plans in place to ensure continuity in case of system failures or data loss?

These questions often cover the primary concerns businesses have when considering cloud telephony services. Now, let’s deal with each concern in detail and analyse how valid it is. And, if there is no valid substance, we will sort out the matter within seconds. 

Let’s Delve into Each of these Concerns!

1. Security:

How secure is the cloud telephony system? What measures are in place to protect sensitive data and communications?

Encryption: Cloud telephony providers often use encryption protocols to secure data transmission, ensuring that calls and information remain private.

Compliance Measures: They adhere to industry standards like GDPR or HIPAA, implementing security features to meet specific compliance needs.

Redundancy: They employ redundant systems and data centres to ensure continuity and protect against data loss.

Read More: Top Reasons to Use Cloud Telephony | 10 Positive Outcomes of Using VoIP

2. Reliability:

Can the cloud telephony system ensure consistent and reliable service, including uptime and call quality?

Uptime Guarantee: Cloud telephony services often offer high uptime guarantees, ensuring that businesses can rely on constant availability.

Quality of Service (QoS): Providers optimise their networks to maintain high call quality, even across various locations and devices.

Global Infrastructure: Many providers have global infrastructure, reducing the chances of localized outages affecting service.

3. Scalability:

How easily can the system scale with our business growth? Can it accommodate an increase in call volume or additional features?

Elasticity: Cloud telephony solutions can easily scale up or down based on business needs, accommodating increased call volumes or additional features.

On-demand Resources: Providers offer flexible plans, allowing businesses to add new lines, features, or users without significant downtime or infrastructure changes.

For a free consultation for all your personal queries in this regard, talk to us. Refer to the contact details given above on top of this blog. 

4. Integration:

Does the cloud telephony solution integrate well with our existing tools and systems, like CRM platforms or helpdesk software?

APIs and Integrations: Most cloud telephony systems offer APIs and support for integration with popular CRM, helpdesk, or productivity tools, ensuring seamless data flow and functionality between systems.

Refer to: our API integration services.

5. Costs:

What are the pricing models? Are there hidden costs or potential extra charges we should be aware of?

Pay-as-You-Go Models: Cloud telephony often operates on pay-as-you-go models, allowing businesses to pay for what they use without significant upfront investments.

Transparent Pricing: Providers typically offer transparent pricing structures, minimizing hidden costs and providing clear billing details.

However, for surety, ask your service provider personally in this regard. Each service provider might differ in their policies or conduct. Thus, your careful evaluation of the situation before relying on a particular service provider is something that you have to be aware of at the time of purchase. 

6. Support and Maintenance:

What type of support is available? How responsive is the support team in case of issues or queries?

24/7 Support: Many providers offer round-the-clock customer support, ensuring prompt assistance in case of any issues or queries. At Next2Call as well, you get such type of 24/7 technical assistance. It means you can call us whenever you need to talk to us regarding all your technical issues.  

Regular Updates: Cloud telephony services often receive regular updates and maintenance, keeping the system optimised and secure. 

7. Compliance:

Does the cloud telephony solution comply with industry regulations and standards (e.g., GDPR, HIPAA)?

Regulatory Adherence: Providers invest in meeting various compliance standards, ensuring that their systems align with industry regulations, which is essential for businesses handling sensitive data.

However, whenever you are considering switching to cloud telephony, don’t forget to make sure in advance that your service provider offers solutions that are compliant with industry standards and regulations. Don’t forget to inquire into this direction. Yet, all the service providers do offer compliant services. The simple logic is that nobody can survive high competition in the industry without offering legitimate offers.   

8. Customisation:

How much customisation is possible? Can we tailor the system to fit our specific business needs and workflows?

Configurability: Cloud telephony systems often offer a high degree of customization, allowing businesses to tailor features and functionalities to match their specific workflows.

9. Training:

What kind of training or onboarding support is provided for our team to use the cloud telephony effectively?

Onboarding Support: Providers typically offer onboarding assistance and training materials to help businesses effectively use the cloud telephony system. This also includes a 24/7 technical customer support facility. 

10. Backup and Recovery:

What are the backup and disaster recovery plans in place to ensure continuity in case of system failures or data loss?

Redundant Systems: Cloud telephony providers employ redundant systems and robust backup solutions to ensure data integrity and quick recovery in case of failures.

Overall, cloud telephony providers address these concerns by offering robust, secure, flexible, and scalable solutions that cater to the diverse needs of businesses while ensuring reliability and compliance with industry standards. Thus, you must have realised to a great extent now that cloud telephony is a reliable approach to business communication. If you are looking for a professional cloud telephony service provider, visit our service page.