Demystifying Cloud Telephony: What It Is and How It Works
- winet
- 0
- on Sep 11, 2023
If you are new to the term or expression, i.e., Cloud Telephony, don’t worry. This blog is for you. Find everything you need to know about this service below. IN SHORT, a cloud-telephony solution enables one to use the existing internet connection to make or receive calls via devices e.g., laptop, phone, etc. It becomes possible with the help of a special piece of software provided by the service provider over the Internet. Such cloud telephony solutions are basically used in call centres to reduce infrastructure costs associated with the set-up and use of conventional telephony solutions. In this blog, we will talk about IP PBX, as against PBX, at some length. So, let’s get started.
Cloud Telephony: An Advanced Way of Telecommunications
According to Britannica, “VoIP, in full Voice over Internet Protocol, also called IP telephony, is communications technology for carrying voice telephone traffic over a data network such as the Internet. VoIP uses the Internet Protocol (IP)—one half of the Transmission Control Protocol/Internet Protocol (TCP/IP), a global addressing system for sending and receiving packets of data over the Internet.”
In simple words, cloud telephony is a way to make and receive calls over the Internet. It is called IP PBX in technical parlance. In the old days, people or call centres used to use hardware-driven approaches to make, receive or manage calls on the premises. During those days, the cost of telecommunications was so high with limited functionality.
As already mentioned in the words of Wikipedia from a particular perspective, VoIP PBX is the replacement of the conventional way of telecommunications or telephony. Traditionally, businesses used to set up many pieces of hardware to facilitate communication between two remotely situated participants. Such equipment included landline phones, PBX equipment, and wiring.
But with the advent of cloud telephony, now, no hardware is required. Instead, all you need is a reliable service provider who specialises in internet-based telephony services. Such a service provider will offer you toll-free numbers along with applications, accessible over the internet, through which you can manage calls.
This way, a cloud telephony service provider helps an organisation meet its calling-related requirements over the Internet without requiring substantial on-premises equipment.
The Way IP PBX or Internet Telephony Works…
It is a very simple process. Here, a telecommunications service provider enables you to access its servers over the internet to make, receive, and manage calls, among other features, with the help of web-based software installed on your devices like desktops or laptops.
The service provider offers you virtual phone numbers that you can use for telephony or telecommunications. To be more precise, you are given access to a software-based interface through which these numbers can be used to conduct telephony, accessing servers situated off-site over the internet.
To consider the same in a more elaborate way, consider the following.
How This Technology Enables Internet-Connected Hardware to Manage Calls
This technology equips hardware that supports the internet with the ability to conduct telephonic activities. Here’s how it typically works:
Web-Based Interface: Most cloud telephony services provide a web-based interface or portal that users can access through a web browser on their laptops or computers.
User Dashboard: Once logged in, users can access a user-friendly dashboard that allows them to manage their telephony services. This dashboard often includes features like call routing, voicemail management, call analytics, and more.
Softphones: Many cloud telephony services offer softphone applications that can be installed on laptops or computers. A softphone is a software that emulates the functions of a physical phone. It allows users to make and receive calls, access contacts, and use telephony features directly from their computer.
Other Benefits
Integration: Cloud telephony systems can often integrate with popular business applications and tools used on laptops, such as Customer Relationship Management (CRM) software, email clients, and collaboration platforms. This integration enhances productivity and streamlines communication.
Remote Work: Cloud telephony is particularly valuable for remote work scenarios. Employees can use their laptops to access the telephony system from anywhere with an internet connection, allowing them to work effectively from home or other remote locations.
Access to Call Logs and Data: Users can view call logs, access recorded calls, and analyse call data through the web-based interface on their laptops, making it easy to monitor communication activities.
Read More: 5 Benefits of Using Cloud Telephony
Thus, this way, Cloud Telephony is the perfect way to reduce cost and increase productivity, making efficient use of the existing resources. The key takeaway is that you don’t need on-premises hardware to manage calls. It is nothing but a way to outsource voice communication and related services from a service provider. If you are looking for a name in the market, you are in the right place. Winet Infratel offers advanced and comprehensive solutions at affordable rates. If you are interested, contact us.