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cloud telephony helps save money

10 Ways Cloud Telephony Helps Save Money 

Is it the first time you have heard of IP PBX or Cloud Telephony? If yes, don’t worry. Basically, it is a form of UCaaS, Unified Communications as a Service. In simple words, it refers to voice communication services from a third-party host rather than establishing the required hardware or infrastructure on the premises.  

Do you want an in-depth understanding of the concept or technology? Refer to the following blogs. Demystifying Cloud Telephony: What It Is and How It Works | 5 Prominent Benefits of Cloud Telephony 

Anyways, in this blog, we are going to have a look at the ways this technology enables businesses across industries to reduce costs and thus save money. Let’s get started. 

No Hardware Required

The first and most crucial aspect of cloud telephony is that it eliminates the requirement for on-premises telephony equipment, hardware or infrastructure. It is so because now you can purchase access to required hardware situated off-site in data centres to conduct voice communications from anywhere. 

Thus, you save money because you don’t need to invest in on-premises hardware. Besides, you don’t need conventional telephone devices to conduct voice calls. Your computer or any other internet-connected device is converted into a virtual telephone with special software; in cloud telephony, such software is of vital importance. You either access remote servers or equipment with the help of web-based or application-based software via the internet.

Lower Call Rates

It is a well-known concept in Economics that specialisation in a particular piece of work reduces the amount of input taken and increases the amount of output produced. In other words, an organisation that specialises in the field of cloud telephony offers you the services at relatively cheaper rates than any other way. 

Thus, making a voice call over the internet is always cheaper than doing it with the help of on-premises hardware. Thus, lower call rates help save money.  

Seamless Scalability

Suppose you run a call centre in the old days. And all of a sudden, your business has started seeing a growth in the number of incoming calls received. Thus, now, you need to scale up your existing hardware resources. In that case, it is indeed unimaginable as to how difficult and troublesome it is going to be in terms of the consumption of time, effort and money. However, this is not the case with IP PBX. Cloud Telephony ensures hassle-free scalability. When your business needs to expand, simply communicate such requirements to your service provider. They will then swiftly adjust their resources to accommodate your needs, ensuring a smooth and rapid scaling process. All of this happens in a far more cost-effective way than traditionally, saving a lot of money. 

No Maintenance Costs 

It is already discussed that cloud telephony enables a business to get rid of on-premises hardware. This further eliminates the need for maintenance and upgrade costs associated with such hardware. So, you get to save money; this is one of the key factors that makes cloud telephony a cost-effective voice communication solution.     

Remote Work and Reduced Operational Costs 

Voice as a Service over the Internet is a type of Unified Communications as a Service or UCaaS. In simple words, you get to access off-site telephony hardware with the help of software and an internet connection for voice operations. It means with the help of such software, you can make, receive and manage calls from anywhere anytime without any sort of equipment. It promotes a remote work culture, leveraging resources and reducing the need for physical office space and associated costs. This ultimately helps bring daily operational costs down. 

Savings on Energy

One of the unexplored realms is also savings arising out of no need for energy supply in the absence of on-site hardware. Every piece of hardware consumes energy. Thus, no hardware means no energy consumption and thus you save money. Furthermore, you don’t have to arrange for a cooling environment to keep on-site equipment at moderate temperatures, thereby availing of the fact that you don’t have to deal with any associated costs. 

Unified Communications

Sometimes, a service provider doesn’t just offer voice communication but also other types of communication over the Internet like call conferencing, video conferencing, message exchange etc. In that case, you get to avail of a single platform where you can manage and thus meet all your telecommunication needs, leveraging resources and reducing costs.  


While it might not always be the case, some vendors also offer services that are pay-as-you-go. In other words, you only have to pay for the services used. It is like you don’t pay on a monthly or weekly basis. Instead, you pay every time you make use of the service and it keeps things affordable.  

No Long-Term Compulsion

When you choose to be a user of voice communication services from a third party, it offers you great flexibility. You are not bound to make transactions with the same operator for the long term. To put it differently, if a service provider doesn’t offer quality service, you can switch over to other vendors. It ensures you get the best VoIP PBX solutions. This, in turn, increases your business’s capacity with a reduction in costs and an increase in profits.  

No IT Staff Required 

Using the conventional telephony system means that you also have to arrange for an IT staff for the maintenance of the same. If not hiring professional or technical staff on a permanent basis, you still need technical assistance when the system breaks down. However, this is not an issue when you outsource voice communication resources from a service provider outside your organisation.

This way, cloud telephony helps meet voice requirements in a less expensive way. It helps you save a lot of money as against traditional PBX set-ups.