Things are never linear in the real world. In other words, ups and downs are essential parts of all the courses taken! Dualities exist everywhere. The saddest part is that we cannot change most of the happenings. However, still, there is one thing in our hands—do as best as you can with respect to handling […]
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By going through our extensive blog category on IVR, you must have reached a mature level of understanding about IVR technology. In short, it is a system that automates routine tasks associated with handling phone calls. It is useful in call campaigns e.g., inbound calling and outbound calling. The routine task might be as simple […]
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It has been long since we entered into the age of technology. Markets and industries have been incessantly moving towards total modernisation and digitalisation since then. The widespread use of the internet is proof. Thus, one of such technologies modernising human efforts is IVR. Businesses and organisations are constantly seeking innovative ways to engage with […]
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Interactive Voice Response is a wonderful tool. It aims at the automation of certain routine tasks whenever it comes to handling phone calls. Thus, if you are planning to purchase IVR solutions for your business, it might be a game-changing decision. But, if you are hesitant about whether you should consider an IVR solution, you […]
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IVR technology is really helpful, especially in call centres. In this blog, we’ll talk about why it’s so good and useful. Here, we are going to consider both its advantages and disadvantages so as to come to the right conclusion about its usefulness. Let’s begin! IVR Solutions & Applicability Before considering the advantages of IVR […]
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Are you thinking about adding IVR systems to your workplace? If so, this move can boost your business’s productivity. IVR solutions are like automated assistants for handling phone calls. They can direct calls, perform tasks, and answer questions without needing real people to do it. Have you ever called a helpline and heard a computer […]
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Automation of routine tasks has been the trend all across industries throughout the world for many years. And it is still going on. In developed countries, every business is automated up to the highest possible extent. Well, there are indeed various benefits of automation in workplaces. On top of everything, it helps businesses cut down […]
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Interactive Voice Response is a technology that helps call businesses automate the task of dealing with connected customers and then routing them to the right agent; it is the prominent function of an IVR facility. However, there are other aspects as well. This technology aims to increase the efficiency of call campaigns. IVR solutions benefit […]
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