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VoIP (Voice over Internet Protocol) — as the name suggests, send voice data signals through the internet. It works like any other phone system, except that unlike a traditional phone which is connected using physical cables, VoIP uses the internet as the transmission medium.

VoIP helps you to use your existing Internet connection to make or receive calls and you do not need to rely on the traditional telephone lines. The primary benefit is that you may be able to save hundreds of dollars a month because you will not need the traditional telephone lines and you can completely bypass your phone company while making the calls.

1. Excellent Call Quality:

VoIP technology has evolved in such a way that the person you’re calling or the person calling you can’t tell whether you’re using VoIP or traditional landline.

2. Multi-Functionality:

There’s more to VoIP than making and receiving calls. Modern VoIP systems incorporate other communication services like instant messaging, presence information, teleconferencing, video conferencing, receiving voicemail, and faxes via email.

3. Secure:

Compared to the traditional analog telephone connection, VoIP is much more secure. This modern phone system has standardized encryption protocols, making your calls and data safe – something that can’t be done on a regular telephone connection.

4. Portability:

So long as you’ve internet access, you can use your VoIP Phone System anywhere. VoIP allows you to make and receive calls from multiple devices, including your smartphone, ensuring that you can be contacted by customers or by colleagues wherever you are in the world.

5. Automated Assistance:

With VoIP, answers to simple frequently asked questions can be programmed to serve customers call after office hours. Holiday opening hours, regular opening hours and other important announcements can be scheduled, providing your customers with optimal service at all hours of the day and night. you can also review call logs to determine what time of the day customers are calling the most, how long each call lasts, and much more relevant information.