Next 2 Call is a flagship advanced software solution designed to automate the activities of outsourced and in- house call centers. It is one of the most mature and field- proven IP call center solution in the world today. The product is a comprehensive solution that combines an advanced IP call center and an information […]
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1. Call center automation – Telephone projects and campaigns management tools – Creating and handling call scripts for the call center agents – Fully automatic outbound dialing with the predictive mode – Knowledge base for the call center agents providing them with comprehensive information – Advanced features for interaction with third- party applications, located on […]
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1. Functionality of advanced IP call center – Call center features VoIP technology – Intelligent Сall Routing (ACD), based on campaigns’ information, agents skills and queue policy – Outbound dialing (Predictive, Progressive, Preview) – Support of all queue scheduling policy (most idle, most busy agents etc.) – DTMF and voice enabled IVR (TTS, ASR) – […]
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In terms of functionality Next 2 Call Contact Center solution has the following features: 1. Advanced IP call center which features call queues, automatic call distribution (ACD), intelligent routing, interactive voice response (IVR), call recording, automatic dialing and reporting on the operation of the call center telephone components.2. Project Management System is an ideal tool for campaign […]
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NEXT2CALL is a leading developer of software solutions for call centres. We are delighted to offer our partners and customers from the Asia Pacific region a complete solution, designed for the automation of call centres. For over 10 years, Next2Call has been developing latest-technology backed solutions for many small and medium enterprises to help them […]
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Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using an active Internet connection instead of a regular (or analog) phone line. VoIP is the technology by which analog voice signals are converted to digital signals and are transferred via internet to desired location where it is converted back […]
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