NEXT2CALL is a leading software developer for call centres. We are delighted to offer our partners and customers from the Asia Pacific region a complete solution, designed to automate many important processes at call centres. For over many years, Next 2 Call has been providing excellent services to its loyal customers. Furthermore, it doesn’t end here as we also provide round-the-clock quality technical support in every possible way to our customers. Together with our partners, we have successfully completed many projects so far. Next2Call offers reliable, cheap and effective automation-related solutions not just for in-house but outsourced call centres as well.
In general, we streamline call centres through automation with the use of our latest software and hardware. Our products and services are reliable as we build them on the latest and dependable technologies. Our expertise includes IP PBX, Voice Logger, Predictive Dialler, Auto Dialler, Industry Specific Applications, Computer Telephony Integration, Voice Broadcasting, Interactive Voice Response, IVR Systems, etc. For more information about our flagships, directly connect with us using our helpline number and make your business work more efficiently.
Next2Call brings you easy-to-use Auto diallers. That will help you manage your outbound calls more effectively and efficiently. Auto diallers, also known as automatic diallers, are pieces of software that can automatically dial phone numbers from a predefined list. Manually dialling contacts to connect with a list of customers can take quite some time. But when this task is automated through AI tools, this time reduces and productivity shoots up. This way, the incorporation of such technology into your workplace leverages valuable resources and streamlines critical processes. At Next2Call, we provide awesome Auto Diallers with quality and affordability. Our solutions are always dependable. Besides, we offer 24/7 technical assistance in case you need to get in touch with us. Next2Call believes in timely issue resolution; thus, our experts are always at your service!
● Enjoy automatic dialling of phone numbers as per agent availability;
● Get to review caller information before dialling;
● Get a well-structured script while on the line to make calls more interactive, smooth and effective;
● Integrate CRM and other useful software to work more effectively;
● Enjoy better call distribution as per the availability of agents;
● Record and store calls for various purposes;
● Analyse data from Auto Callers and get insights into improvement areas, i.e., agents that need more training;
● Drop auto-generated voicemails in case the person being contacted isn’t available; and,
● Customise call campaigns and manage them effectively i.e., no. of customers to reach, time limitation, etc.
Using Auto Diallers offers several advantages for businesses and organisations engaged in outbound calling activities:
● Increased Efficiency—eliminate manual dialling, saving agents' time and increasing the number of calls they can handle in a given period of time. This leads to higher productivity and better resource utilisation.
● Reduced Idle Time—ensure that agents are connected to live calls as soon as they become available. This minimises idle time and keeps agents engaged, which can again lead to high productivity.
●Better Call Distribution—intelligently distribute calls to available agents, ensuring a more balanced workload and preventing some agents from being overwhelmed while others have very few calls.
● Improved Agent Focus—don't worry about manually dialling numbers, listening to ringing tones, or encountering busy signals. Focus on the actual conversations with customers as auto-dialling software will handle the former task.
● Better Interactions with CRM Integration—integrate auto-diallers with customer relationship management (CRM) systems and it will allow agents to access caller information and call history instantly, leading to more personalised interactions and better customer service.
● Better Time Zone Management—auto diallers can be configured to make calls according to time zones to avoid calls during inconvenient hours and improve the chances of connecting with useful customers.
● Detailed Analytics—get real-time and historical data to monitor call metrics, agent performance, and campaign effectiveness. This data can be used to make informed decisions and optimise strategies.
● Cost-Effectiveness—automate the dialling process and make more efficient use of agent time. It will help save on labour costs and achieve a higher return on investment from your operations.
● Latest Technology—get state-of-the-art solutions from us;
● Feature-Rich Functionality—auto diallers at Next2Call come with multiple features for better functionality;
● Scalability—our solutions are scalable as per a business’s growing demands;
● Reliability—you can rely on our service and thus keep on growing your business;
● Affordability—at times, expanding a lot can be pretty daunting as it puts strains on your pocket. But don’t worry. Even automation of your call centre with auto diallers is going to be affordable with us. We offer budget-friendly solutions.
● Easy Integration—our software pieces are super easy to integrate with other software or equipment. Get 100% compatibility. So, work in a better way.
● 24/7 Expert Support—in case you need to connect with us, our team or help desk is available 24 hours a day and 7 days a week.
● Launch of a new campaign within 20 minutes.
● Effective management of business processes, campaigns and call centers resources.
● Increasing call centers productivity and efficiency of the call centers agents.
● Quick improvement of the call centers performance without stopping its work. ● The ability to lease licenses for temporary campaigns.
● Anytime Assistance: We have a team of experts that can reach out to you anytime at a single call to resolve your problem
● Expert Consultancy: We have a team of experts that can provide you better consultancy anytime
● Value-for-Money: We provide you with world-class solutions at affordable rates to help your business grow
● Agent-Friendly Dashboard: Our solution has interactive dashboards for agents that can be accessed easily without any training
● Screen Design Flexibility as per client requirement.
Next2Call primarily focuses on its customers’ total satisfaction. Our experts are always available to help. At Next2Call, we provide 24/7 technical support. Expert Consultation is something that you need at a bad time when you are stuck and don’t know how to proceed next. During such times, just connect with us, using either our live chat support or helpline. We care and thus understand the value of your time. So, always choose Next2Call for all sorts of call centre solutions, problems or requirements.
At Next2Call, we have leading experts in our customer support facility who are available 24/7 to provide assistance for all your pressing issues. Get the assistance you need right on time; either call us at +91 9599406553 or get in touch through Live Chat. Contact Us