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Welcome to the Innovation - Next 2 Call

NEXT2CALL is a leading developer of software solutions for call centers. We are delighted to offer our partners and customers from the Asia Pacific region a complete solution, designed for the automation of call centers. For over 06 years Next 2 Call has been developing and improving its solution. We also provide consulting services to our partners in the implementation and technical support for our product. Together with our partners we have successfully implemented over huge number of projects. Next 2 Call is a leading developer of complete software solutions for the automation of in- house and outsourced call centers.
Since its foundation in 2007 Next 2 Call experts in cooperation with partners have successfully developed and implemented Contact Center solutions in more than 100 call centers in India and Central Asia. Today, the total volume of workplaces in these call centers is more than 01 thousand, every month they serve over millions of customers worldwide.

We Support
  • ●Server Support
  • ●Database Support
  • ●Infrastructure Application
  • ●Network Support
  • ●Platform Support
  • ●Firewall Support
  • ●Perimeter Security Support
  • ●On-Site Support
  • ●IT Consulting
  • ●Transition Support
  • ●System design
  • ●Architecture planning

AUTO-DIALER - Next 2 Call.

Next2Call brings you easy to use Auto Dialers that will help you in managing your outbound calls by dialing a list of contact numbers automatically and connecting the agents only to live calls thus saving time and increasing efficiency. Manually dialing a list of contacts can be a tiresome work and takes a lot of manpower and time. Our automated solution will do this task for you thus making more number of call in a time and increasing customer reach and sales for the company Our solution also offers pre-recorded customized message that can be sent to customers via voice mails or played automatically as they get connected. You can also send follow-up emails or SMS to unresponsive customers making sure they get the information you want to deliver.

  • ● Automatically dials numbers from the uploaded list
  • ● unresponsive calls connecting agents to only answered calls
  • ● Schedule call back for unattended calls
  • ● Can also send a pre-recorded customized message to voice mails or live calls in case of agents shortage
  • ● Send follow-up emails or SMS to customers to make sure information is delivered to them
  • ● Monitor and record ongoing calls in real-time
  • ● Get analytics and reports for your campaigns

  • Advantages
  • ● Enhanced Efficiency: Automated dialling helps in manpower and time saving enhancing business productivity
  • ● Focussed Approach: Auto-dialer helps agents to get engage only with answered calls thus providing them a more focussed approach towards campaigns
  • ● Rich-Media Reports: Gain customer insights via rich-media like graphs and charts for better understanding
  • ● Cloud-technology: Can be hosted on cloud thus eliminating complex set up
  • ● Quick Set up: Easy to deploy and install to get you start at the earliest
  • ● Affordable Pricing: Supports cloud-technology eliminating the need for capital investments and costly maintenance

  • Why Choose Us?
  • ● Anytime Assistance: We have a team of experts that can reach out to you anytime at a single call to resolve your problem
  • ● Expert Consultancy: We have a team of experts that can provide you better consultancy anytime
  • ● Value-for-Money: We provide you with world-class solutions at affordable rates to help your business grow
  • ● Agent-Friendly Dashboard: Our solution has interactive dashboards for agents that can be accessed easily without any training

  • Next 2 Call Support Offers
    • ●Launch of a new campaign within 20 minutes.
    • ●Effective management of business processes, campaigns and call centers resources.
    • ●Increasing call centers productivity and efficiency of the call centers agents.
    • ●Quick improvement of the call centers performance without stopping its work.
    • ●The ability to lease licenses for temporary campaigns.
      Our Methadology
    • ● Trained professionals to manage your IT.
    • ● 24x7 monitoring and management.
    • ● Guaranteed response time.
    • ● Remote/Onsite Support.
    • ● Expert on call.
    • ● Automating routine tasks (thus lowering cost and errors).
    • ● After office hours support.
      Network Operation Centers
    • ● 50 Seats NOC/SOC.
    • ● 24x7 ITIL Operations.
    • ● Network Management System.
    • ● Certified Security Engineers.
    • ● Support Desk.
    • ● Physical/Biometric parameter Security.
    • ● Business Continuity Planning in place.
    • ● Disaster Recovery in place.
      Infrastructure Support
    • ● Server Support.
    • ● Database Support.
    • ● Infrastructure Application Support.
    • ● Network Support.
    • ● Platform Support.
    • ● Firewall Support.
    • ● Perimeter Security Support.
    • ● On-Site Support.
    • ● IT Consulting.
    • ● Transition Support.
    • ● System design and Architecture planning.
    • Other Services
      Infrastructure Base-lining.
    • ● Desktop Support.
    • ● Remote Server Management (wintel).
    • ● Remote Network Management.
    • ● Remote Security Management.
    • ● Onsite Support.
    • ● Remote Monitoring.

    About Our Functionality
    • ●Call center features VoIP technology.
    • ●Intelligent ?all Routing (ACD), based on campaigns information, agents skills and queue policy.
    • ●Outbound dialing (Predictive, Progressive, Preview).
    • ●Support of all queue scheduling policy (most idle, most busy agents etc.).
    • ●DTMF and voice enabled IVR(TTS, ASR).
    • ●Call recording and storage.
    • ●Web- based management interface.
    • ●Alerting and fault notification.

    Primary Focus on - Customer Satisfaction

    Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

    Speak Up your Problem ! We have the SOLUTION

    At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9650866007 or get in touch with us at Contact Us