About Us
Next2Call—The Best Call Center Solutions and Customer Support
Next2Call has been streamlining call centres for ages now. It is an undertaking of Winet Infratel. Under this project, the company offers reliable solutions to meet call centre requirements i.e., VoIP PBX, Conference Calls, Dialler Support, Mail2Fax, Hosting, etc. We have been part of the telecommunications Industry for over 10 years so far. With highly practical hands-on experience in the field, Next2Call is the perfect service provider available in the market. Modernise and automate the important processes and smoothen the way in which customer support facilities work. Our customers cherish us by heart as we always put our customers and their needs first. It is always our top priority to value the requirements of our loyal clients. We understand the importance of customer satisfaction. Therefore, Next2Call never ceases to amaze people across India and Other Countries by offering quality solutions to their communication-oriented problems.
● Launch of a new campaign within 20 minutes.
● Effective management of business processes, campaigns and call center resources.
● Aid in Increasing the efficiency of the call centers agents' overall productivity in the organization
● Significant improvement in the call center's performance without stopping its work.
● Availability of servers to be leased for temporary campaigns.
● Quick launch of call center campaigns with Vicidial open-source application.
● VPN access to Vicidial servers (both dedicated and shared) with Open VPN application.
● Integrated VOIP and domestic SIP Lines from TATA and Airtel directly on the end-users account.
● Opportunity to Host your servers with us; bring your hardware and we will deploy and provide ongoing support
● Cheapest per U price at 3000/- per U, including power and rack charges.
● Offers Bandwidth at Rs. 1000/MB
● Professionals at your services
● Avail of 24*7 monitoring and management services
● Guaranteed Response Time
● Availability of remote as well as onsite Support
● Availability of customer support even after working hours and days
● Solutions at Affordable Pricing
● 100+ Successful Projects in Eastern Europe and Central Asia
● 20+ Partners across Russia, Eastern Europe and Central Asia
● 10+ Successful years in Software and Services market
Next2Call
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Our Methadology
- ● Trained professionals to manage your IT.
- ● 24x7 monitoring and management.
- ● Guaranteed response time.
- ● Remote/Onsite Support.
- ● Expert on call.
- ● Automating routine tasks (thus lowering cost and errors).
- ● After office hours support.
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Network Operation Centers
- ● 50 Seats NOC/SOC.
- ● 24x7 ITIL Operations.
- ● Network Management System.
- ● Certified Security Engineers.
- ● Support Desk.
- ● Physical/Biometric parameter Security.
- ● Business Continuity Planning in place.
- ● Disaster Recovery in place.
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Infrastructure Support
- ● Server Support.
- ● Database Support.
- ● Infrastructure Application Support.
- ● Network Support.
- ● Platform Support.
- ● Firewall Support.
- ● Perimeter Security Support.
- ● On-Site Support.
- ● IT Consulting.
- ● Transition Support.
- ● System design and Architecture planning.
- ● Other Services
Infrastructure Base-lining. - ● Desktop Support.
- ● Remote Server Management (wintel).
- ● Remote Network Management.
- ● Remote Security Management.
- ● Onsite Support.
- ● Remote Monitoring.
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