Next2Call - The Ultimate Cloud Telephony CRM Software
- Welcome to our advanced cloud telephony CRM software, where seamless communication meets enhanced customer relationship management.
Our Cloud Telephony CRM Software merges voice communication with intelligent customer relationship management to manage both inbound and outbound calls with enhanced efficiency.
Enjoy welcome IVRs, real-time call data, unified tracking, and insightful analytics—bringing you a smarter and faster communication interface.
At the core of the software lies a dynamic and intuitive dashboard, offering users an immediate snapshot of key call metrics alongside graphical representations of critical Key Performance Indicators (KPIs). This empowers users to extract meaningful insights at a glance, supporting timely and informed strategic decisions. But the platform goes well beyond just analytics.
The integrated Agent Module streamlines personnel management with ease. Whether you're onboarding new agents or managing existing ones, the user-friendly interface eliminates the need for technical expertise, enabling seamless handling of agent data within the CRM environment.
Furthermore, the software supports real-time tracking of agent attendance, allows administrators to define break-time policies, and enforces login/logout protocols—ensuring operational discipline across the board. These comprehensive features are built into a unified platform to maximize workforce efficiency and drive productivity.
Beyond internal management, the CRM also simplifies campaign operations. Users can create campaign-specific departments, configure virtual numbers for inbound and outbound calling, and tailor the Interactive Voice Response (IVR) system to deliver a personalized customer experience. All of these configurations can be managed directly from the user interface—without requiring backend intervention.
This comprehensive module facilitates efficient resource allocation by enabling quick assignment or reassignment of agents to departments—supporting agile campaign execution and seamless organizational control.
Next2Call
Our Methodology
- ✔ Trained professionals
- ✔ 24/7 monitoring
- ✔ SLA-driven response
- ✔ Remote/on-site support
- ✔ Dedicated expertise
- ✔ Automation-focused operations
- ✔ After-hours coverage
Network Operations Center (NOC)
- ✔ 50+ seat NOC/SOC
- ✔ ITIL-based operations
- ✔ Certified engineers
- ✔ Advanced network tools
- ✔ Centralized desk support
- ✔ Secure physical access
- ✔ BCP/DR readiness
Technical Support Services
- ✔ Infra baselining
- ✔ Remote/Onsite support
- ✔ 24x7 monitoring
- ✔ Incident management
- ✔ Platform troubleshooting
Infrastructure Support
- ✔ DB & app support
- ✔ Firewall & security
- ✔ IT consulting
- ✔ Architecture design
Our Key Services
A comprehensive suite of modules engineered to streamline your business communications.
Call Reports & CDR
Access detailed Call Detail Records including client numbers, call durations, timestamps, and agent data. Export recordings and logs for analytics. Easily manage order history, block contacts, track queries, and set reminders — all in one place.
Live Call Monitoring
Track ongoing calls in real-time — monitor agent involvement, call flow direction, and live performance insights. Stay informed and respond quickly to campaign developments.
Unlock the full potential of cloud telephony CRM. Contact our team to know more.
CRM Feature Overview
Unlock the complete control panel for managing your communications, team, and customer journey.
Dashboard
- • Review key call metrics with instant insights.
- • Analyze graphical KPIs for faster decisions.
- • Get real-time missed call updates.
- • Monitor live call statuses from your dashboard.
Agent Panel
- • Add/manage agents with ease.
- • Monitor login/logout and attendance.
- • Control break timings to ensure productivity.
Allot Agents to Departments
- • Create departments and assign virtual numbers.
- • Customize IVR for tailored customer journeys.
- • Review assigned agents by department.
- • Administer and allocate roles seamlessly.
Block
- • Block unnecessary numbers instantly.
Call Report
- • Access CDRs: numbers, durations, agents, etc.
- • Export call data with one click.
- • Play/download recordings for training or audits.
- • Use search to quickly filter records.
- • Utilize click-to-call + callback tracking logic.
Other Functionality
- • Track full order history and related records.
- • Maintain client/agent/contact details.
- • Resolve client queries within the CRM.
- • Set task reminders for timely follow-ups.
Live Call Real-Time Data
- • View real-time data from live calls.
- • Stay updated with agents & call directions live.