Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using an active Internet connection instead of a regular Mob. SIM or phone line.

DID (Direct Inward Dialing) is a virtual extension number of an ISDN or SIP trunk, also known as DID number or sometimes a Local Number of any particular destination.

A toll-free phone number is one that you can dial without having to pay for the call. E.g. TFN starts with 1800 in India and 800 in the USA.

All-In-One Cloud Telephony CRM application

This cloud telephony CRM is one of the best solutions for businesses where the entire work is dependent on calls. This complete software solution gives the users the ability to manage outbound and inbound campaigns with help of additional features like welcome IVR setup, and many others. Whether you are dealing with live calls or retrieving previous call records and data, this system integrates cloud telephony services with CRM applications for simple call administration, tracking and analytics. Streamline your sales workflow by using a CRM with cloud telephony features.

With everything on one platform, we take the friction out of managing calls, measuring performance, and gaining insights that make the chase less cumbersome and more productive than the separate systems you may be used to.

Central to the Next2Call platform is a flexible dashboard that provides a live snapshot of relevant call metrics and KPIs. It allows businesses to have a snapshot of their decision-making process through graphical data representations. Real-time monitoring of agent attendance, restricting break timings to maintain discipline and efficiency in process without any requirement of technical knowledge, is also a part of this dashboard. Scalable and reliable cloud telephony for business helps teams stay connected anywhere.

Our intuitive Agent module facilitates management of agents, logs in/out requirement for users and selects/deselect agents from departments in same CRM. This seamless interface means that businesses would never miss a call as they remain right on top of all their call management. Improve agent productivity with a unified cloud calling CRM platform.

Streamlined Campaign Management

With our cloud telephony CRM system, businesses can create and manage multiple departments for different campaigns, assign virtual numbers for inbound & outbound calls, and provide an advanced Interactive Voice Response (IVR) capability to deliver improved customer experience. Thereby ensuring the customer has the correct information, every single time, with ease by customizing your IVR. Reduce manual data entry by choosing a CRM with calling integration.

Our software enables a barrier less operations and businesses run their outbound call campaigns and optimize customer experience without having a technical knowledge, as agents can be easily allocated– reallocated to various departments. Everything that you need to do with your agent’s performance, with our system it is doable very easily. Synchronize your communication logs instantly through a seamless VoIP CRM integration.

Next2Call

Our Methadology

● Our IT professionals trained to take care of your operations.
● Always-on monitoring and management for trouble-free service For every support query, guaranteed response time.
● Remote/Onsite Support to keep your business spinning.
● (Each of these includes the automation of routine tasks to minimize cost and error) Support after office hours to ensure uninterrupted services.
● Expert on call.
● After office hours support.

Network Operation Centers (NOC/SOC)

● ITIL 24/7 Operations for designed support and maintenance.
● Security Engineers with certifications to secure your data.
● Safety with existing Physical/Biometric security parameters Business Continuity & Disaster Recovery Plans that protect your operations.

● Other Services
Infrastructure Base-lining.
● Desktop Support.
● Remote Server Management (wintel).
● Remote Network Management.
● Remote Security Management.
● Onsite Support.
● Remote Monitoring.
● Server Support.

Infrastructure Support

● Database Support.
● Infrastructure Application Support.
● Network Support.
● Platform Support.

● Firewall Support.
● Perimeter Security Support.
● On-Site Support.
● IT Consulting.
● Transition Support.
● System design and Architecture planning.

What We Services

Comprehensive Call Reporting (CDR)

Get full Call Detail Records (CDR) whenever needed, including client numbers, duration of calls, agent names on demand. You can export recordings among many other elements of a telephony CRM in the cloud to download them for further analysis. This allows businesses to perform to the best of their abilities and make decisions based on real data. Manage your office extensions easily with a cloud PBX CRM solution.

Eliminate the need for on-premises hardware with hosted telephony CRM.

Our software does more than just manage calls — it helps manage client queries, access order history, and set reminders to make sure you never miss an important task. It even gives you the ability to block no longer useful numbers. Boost outbound sales efficiency by implementing an auto dialer CRM.

Live Call Real-Time Data

View up-to-the-minute figures from live calls on the Next2Call sidebar. Businesses that have businesses can monitor running campaigns and telemarketing efforts by instantly viewing live status of calls, Agent, and direction to calls. And, with this feature, you will have complete control over all your campaigns and performance so that it provides you with some output based on your business.talk to us.

Enhance customer support operations using a specialized CRM for call centers.

Features briefly.

Dashboard:

● Get instant insight on your call performance through key metrics and KPI visualizations. Missed and live call tracking — You see missed and live calls in real-time from your dashboard.

Allocate Agents to Departments:

● Generate virtual numbers and assign them to a department.
● Customize the IVR and level of customer experience you want to offer by individual department.

Live Call Data:

● Real-time information from live calls to stay in touch with campaigns and agent performance.
● Next2Call helps you improve your business communication.
● Discover the power of cloud telephony CRM and revolutionize your customer communication! While also Streamlining your work processes, maximizing agent productivity & making customer interactions better using an intelligent solution. Contact us today to learn more or get started.
● Optimize local business outreach with the best cloud telephony CRM India has to offer.

Agent Panel:

● Add, remove, and manage agents in the system right at the click of the mouse. Monitor how often an agent comes into work and restrict on break times for better productivity.

Call Report:

● Review Call Detail Records. Access comprehensive call data including client numbers, call duration, time, agent names, call recordings etc.
● Export call data from the CRM easily for further analysis.
● Access, play or download call recordings for dispute resolution, training purposes, etc.
● Avail of the search functionality. Navigate through records effortlessly with the search feature.
● Make calls right from the CRM via the click-to-call functionality, along with the option to block the number. Furthermore, in this context, the system keeps track of which client has been called back or which hasn’t been yet, simplifying the process for agents or all the users.

Block Unwanted Numbers:

● Run your ongoing campaigns smoothly, by blocking all irrelevant numbers. Monitor every interaction and improve performance with a CRM with call tracking.

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