Next2Call - The Ultimate Cloud Telephony CRM Software

  • Welcome to our advanced cloud telephony CRM software, where seamless communication meets enhanced customer relationship management.
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The aim is to empower a business, reliant heavily on calls, with a complete suite that meets all its needs best. This smart piece of software enables the user to manage inbound and outbound campaigns effortlessly. Manage calls over the Internet along with key functionality to elevate customer interactions like welcome IVR setup etc. Furthermore, the user can access all sorts of call data from the past as well as live calls. This is the synthesis of cloud telephony services and CRM software! It makes call management, tracking and analytics less painful as compared to disintegrated solutions.

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In the heart of the software lies a dynamic Dashboard, providing the user with a quick overview of, Key Call Metrics and graphical representations of essential Key Performance Indicators (KPIs). , Gain valuable insights at a glance to inform your strategic decisions. However, it isn’t all.

The software, further, enables the user to effortlessly manage agents via the Agent module. Whether you're dealing with the existing agents on the system or adding new ones, the user-friendly interface requires no technical expertise. Thus, one can manage employees or agents on the CRM with ease.

In addition, the same CRM software also makes— real-time tracking of agent attendance; the ability to set break time restrictions; and ensuring discipline (with login and logout requirements) among agents —possible; all these features integrated into one platform ensure optimal efficiency and productivity

Besides, via the CRM, you get to streamline the process of campaign management. Create departments as per your variety of campaigns going on; set virtual numbers, being used to conduct outbound and inbound call campaigns; and personalise the customer experience with easy-to-customise Interactive Voice Response (IVR) functionality via readily available settings from the user side. This module helps efficiently allocate resources by assigning departments to competent agents or removing the existing ones at any time without any technical support.

Next2Call

    Our Methadology
  • ● Trained professionals to manage your IT.
  • ● 24x7 monitoring and management.
  • ● Guaranteed response time.
  • ● Remote/Onsite Support.
  • ● Expert on call.
  • ● Automating routine tasks (thus lowering cost and errors).
  • ● After office hours support.
    Network Operation Centers
  • ● 50 Seats NOC/SOC.
  • ● 24x7 ITIL Operations.
  • ● Network Management System.
  • ● Certified Security Engineers.
  • ● Support Desk.
  • ● Physical/Biometric parameter Security.
  • ● Business Continuity Planning in place.
  • ● Disaster Recovery in place.
  • ● Other Services
    Infrastructure Base-lining.
  • ● Desktop Support.
  • ● Remote Server Management (wintel).
  • ● Remote Network Management.
  • ● Remote Security Management.
  • ● Onsite Support.
  • ● Remote Monitoring.
  • ● Server Support.
    Infrastructure Support
  • ● Database Support.
  • ● Infrastructure Application Support.
  • ● Network Support.
  • ● Platform Support.
  • ● Firewall Support.
  • ● Perimeter Security Support.
  • ● On-Site Support.
  • ● IT Consulting.
  • ● Transition Support.
  • ● System design and Architecture planning.

What We Services

Call Report - CDR

Yet, another section is dedicated to accessing Call Reports. It allows one to get comprehensive Call Detail Records at any time. The report includes client numbers, call duration, time, agent names, etc. From this section, one can download call recordings as well as other information via the export feature. Thus, the user can easily export call recordings with other key call data from this module for further analysis. However, our software isn’t just about call management. It goes beyond this purpose. Thus, the user can access order history, manage client queries and set reminders as well to ensure you never miss an important task; apart from all that, there is the feature to block numbers that are not needed anymore.

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Live Call

Finally, at the bottom of the sidebar on your left-hand side, you find the section for live calls. Through this module, one can enjoy instant access to real-time data from live calls, including agent information and call direction. This real-time information keeps you informed about the current status of the ongoing campaigns, telemarketing efforts or overall business performance. Thus, embrace the ultimate future of CRM software. Elevate your business communications with our most advanced Cloud Telephony CRM Solution. For further enquiries,talk to us .

Features at a Glance

Dashboard:
  • ● Review key call metrics. Gain insights into your call performance instantly.
  • ● Analyse graphical representations of KPIs. Visualize your data for quick and informed decision-making.
  • ● Get timely updates on total missed calls.
  • ● Check the status of live calls right from your dashboard.
Agent Panel:
  • ● Manage existing agents or add new ones effortlessly to the system.
  • ● Handle agent attendance data on the CRM with login and logout requirements.
  • ● Set break time restrictions to ensure optimal efficiency.
Allot Agents to Departments:
  • ● Create departments; set virtual or department numbers; and assign departments to competent agents or remove the existing agents already assigned
  • ● Customise IVR. Personalise the customer experience by setting a variety of Interactive Voice Responses, which suit your business needs best.
  • ● Review all agents assigned to a particular department
  • ● Efficiently manage and allocate your Admin and Agents.
Block:
  • ● Block unnecessary numbers. Instantly manage ongoing campaigns by blocking unwanted numbers.
Live Call Real-Time Data:
  • ● Access real-time data from live calls.
  • ● Stay informed about agents, call directions, and more in real-time.
Call Report:
  • ● Review Call Detail Records. Access comprehensive call data including client numbers, call duration, time, agent names, call recordings etc.
  • ● Export call data from the CRM easily for further analysis.
  • ● Access, play or download call recordings for dispute resolution, training purposes, etc.
  • ● Avail of the search functionality. Navigate through records effortlessly with the search feature.
  • ● Make calls right from the CRM via the click-to-call functionality, along with the option to block the number. Furthermore, in this context, the system keeps track of which client has been called back or which hasn’t been yet, simplifying the process for agents or all the users.
Other Functionality:
  • ● Access order history. Keep track of all the orders or similar records effortlessly.
  • ● Maintain particulars like clients’ contacts, agents’ numbers, order status, follow-ups, dispositions etc, for keeping records of various details associated with orders.
  • ● Receive, manage, and address clients’ queries right from the CRM promptly.
  • ● Set reminders. Never miss an important task e.g., giving a call back to an important customer who has shown interest in a company’s services or products.