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Vicidial - Dialer Solutions

  • ● Next2Call – Proud Official Partner of Vicidial
  • ● Delivering Advanced Call Center Solutions for Businesses of All Sizes
  • ● Boost Efficiency, Improve Customer Experience & Scale Seamlessly
  • ● Trusted Globally – Integrated with Powerful CRM & Telephony Tools
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Vicidial Dialer Software - Next2Call Partner

Next2Call is proud to be listed as an official Vicidial Channel Partner. Vicidial is one of the world’s most popular open-source contact center solutions, trusted by businesses globally for inbound, outbound, and blended call management.

With Vicidial, organizations can handle predictive dialing, ACD (Automatic Call Distribution), IVR (Interactive Voice Response), call recording, real-time agent monitoring, and advanced reporting—all from a single platform. The solution is designed for scalability, reliability, and efficiency, making it ideal for call centers of all sizes.

As a Vicidial Partner, Next2Call brings its expertise in CRM integration, cloud telephony, and VoIP solutions to help businesses maximize their call center performance.

For more details, you can also visit the official Vicidial partner listing here: Vicidial Partners Page.

Next2Call

    Our Methadology
  • ● Trained professionals to manage your IT.
  • ● 24x7 monitoring and management.
  • ● Guaranteed response time.
  • ● Remote/Onsite Support.
  • ● Expert on call.
  • ● Automating routine tasks (thus lowering cost and errors).
  • ● After office hours support.
    Network Operation Centers
  • ● 50 Seats NOC/SOC.
  • ● 24x7 ITIL Operations.
  • ● Network Management System.
  • ● Certified Security Engineers.
  • ● Support Desk.
  • ● Physical/Biometric parameter Security.
  • ● Business Continuity Planning in place.
  • ● Disaster Recovery in place.
  • ● Other Services
    Infrastructure Base-lining.
  • ● Desktop Support.
  • ● Remote Server Management (wintel).
  • ● Remote Network Management.
  • ● Remote Security Management.
  • ● Onsite Support.
  • ● Remote Monitoring.
    Infrastructure Support
  • ● Server Support.
  • ● Database Support.
  • ● Infrastructure Application Support.
  • ● Network Support.
  • ● Platform Support.
  • ● Firewall Support.
  • ● Perimeter Security Support.
  • ● On-Site Support.
  • ● IT Consulting.
  • ● Transition Support.
  • ● System design and Architecture planning.

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VICIDIAL FEATURES

Inbound & Outbound Calling

Vicidial allows blended inbound and outbound call handling, predictive dialing, and automatic call distribution for seamless customer interaction.

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Call Recording & Monitoring

Record all calls for quality assurance, compliance, and training. Supervisors can monitor live calls and whisper to agents in real-time.

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CRM & Third-Party Integration

Easily integrate with CRMs, helpdesks, and other third-party applications to streamline workflows and enhance customer experience.

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Multi-Language & Multi-Campaign

Vicidial supports multiple languages and campaigns, making it suitable for international businesses with diverse customer bases.

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Advanced Reporting & Analytics

Access real-time dashboards and detailed reports to monitor agent performance, campaign results, and overall call center efficiency.

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Scalable & Open-Source

Built on an open-source platform, Vicidial can be customized and scaled to meet the unique needs of small to enterprise-level call centers.

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OUR PARTNERSHIP

Next2Call — Vicidial Asia Partner

Next2Call is an official Vicidial Channel Partner in Asia. We provide end-to-end solutions including server setup, hosting, integration, and 24/7 technical support. Our services ensure that businesses can deploy Vicidial quickly and securely with reliable infrastructure.

You can verify our partnership on the official Vicidial website: Vicidial Asia Partners.

Download Features PDF
Why Partner with Next2Call?

Next2Call is an official Vicidial partner, delivering end-to-end call center solutions that empower businesses of all sizes. From predictive dialer setup and CRM integration to cloud-based hosting and server management, we help you build a scalable and efficient communication system.

24/7 Expert Support You Can Trust

Our dedicated team ensures your operations run without interruption. Whether it’s server deployment, custom feature development, or troubleshooting, we’re available round-the-clock to keep your call center at peak performance.

Get in Touch or Call us directly at +91-9650866007