An ACD (Automatic Call Distributor) is a piece of software that manages inbound calls. Mostly, it involves routing inbound calls to available agents as per multiple criteria, i.e. language preferences, skills competence, experience, etc. Typically, the number of inbound calls to a call centre exceeds the number of available agents, which can result in some agents becoming overburdened with calls while others remain idle. So, in that situation, ACD comes forward to streamline the workflow. In short, Automatic Call Distributor facilitates effective call distribution so that the workload is allocated among available workers evenly without having anyone over-strained. So, with the ACD solution, streamline the processes at work and leverage resources. By the way, our advanced call management software manages inbound calls even faster than usual, saving a lot of time and thus enabling agents to serve more clients. And hence, it ultimately helps you achieve a higher level of productivity, customer satisfaction, and business growth.
● Distribute workload evenly to all agents even at peak hours, enhancing efficiency
● Get comprehensive reports to gain insights for better productivity
● Integrate it easily with a third-party database
● Enjoy multiple options to customise greetings to customers
● Avail of robust routing and prioritisation schemes
● Execute multimedia operations
● Optimal Management: Handle huge volume of calls at peak hours or seasons
● Cost-Effective: Affordable mode of engaging with your large customer base
● Agent Satisfaction: Enable agents to handle a lot of calls improving productivity
● Increased Sales and Profits: Bring significant improvement in the way you work, streamlining processes and leveraging resources and it will boost up your sales and profits
● Time-Saving: Eliminate unnecessary hold times with improved ways of working
● Value with Affordability: Next2Call offers value services at budget-friendly prices
● Reliability and Security: Next2Call is the hub for cutting-edge solutions with high security
● Scalability: ACD, which we provide to our customers, is built on the latest technology that guarantees scalability; it caters to your demands effectively even when the workload is more than usual.
● Customer Support: With us, you don’t have to wait! Get 24X7 technical support.
●Logical and cost-effective handling of call volumes at most busy times,
●Terminate redundant hold times during busy slots.
●Eliminate employee turnover and quality assurance probelms.
●Competitiveness needs by organization to automate outbound inbound call handling processes & improved profits.
Next2Call primarily focuses on its customers’ total satisfaction. Our experts are always available to help. At Next2Call, we provide 24/7 technical support. Expert Consultation is something that you need at a bad time when you are stuck and don’t know how to proceed next. During such times, just connect with us, using either our live chat support or helpline. We care and thus understand the value of your time. So, always choose Next2Call for all sorts of call centre solutions, problems or requirements.
At Next2Call, we have experts in our customer support facility who are available 24/7 to provide assistance for all your pressing issues. Get the assistance you need right on time; either call us at +91 9599406553 or get in touch through Live Chat.Contact Us