One vendor solution. Next 2 Call Contact Center solution covers all the functional needs of the call centers. Due to the use of Next 2 Call Contact Center you do not have to spend time on integration and support of solutions from different vendors, focusing completely on your business. We offer one vendor solution to solve all the challenges faced by your call center.
High performance and reliability. Today many large call centers with 100+ workplaces are successfully operating using Next 2 Call solutions. Next 2 Call Contact Center can handle a large flow of phone calls 24/7. Redundant solution supports hot backup. Next 2 Call is a reliable product with guaranteed fault tolerance 99.99%, supporting alerts and fault notification.
Low financial barrier for starting and expanding call center. Low licenses cost can reduce investments when starting up the call center. There is no need to completely rebuild the information system and to invest much money in the development of the call center. You can simply get the necessary number of additional licenses. You can lease the Next 2 Call software license or pay later for it.
Ease of configuration and maintenance of the system. Next 2 Call campaign management and project optimization tools enables to initiate and configure up to 80% of your campaigns by managers just within the couple of hours, without programmers. All Next 2 Call Contact Center components of call center management are Web- based. You will be able to design IVR, create new agent scripting and create reports using any browser from any location. Due to the above- mentioned features the cost of configuration and use of the system are reduced. This allows you employing a large number of small campaigns, gaining more profit.
Agent's work automatization. Powerful agent scripting module with full CATI features will greatly increase the performance of your call center agents. We exploite Next 2 Call software phone with the customer's business systems and display all the information on customer in a single window. Due to the automatic customer's identification call centers agent gets all the necessary information about the client at the time of incoming call which allows conducting a conversation.
Scalability. Next 2 Call is high performance and scalable solution. It allows you increasing productivity up to 1000+ workplaces by adding more servers. You can also strengthen the performance of your call center in just a couple of days without ceasing its activity.
Ability to create call centers for the visually impaired agents. Special call centers agent's workplace can be used by visually impaired agents. You will not need to integrate specialized, expensive systems with your call center for the organization of the places for visually impaired agents – all the necessary functionality has been already implemented in Next 2 Call.
High quality of the Next 2 Call solution. Next 2 Call Contact Center solution has received many awards for its unique product for call centers in Eastern Europe countries category.
Ability to implement multi- site call centers and employ home based agents. Next 2 Call Contact Center solution provides the ability to implement multi- site call centers. Due to the intuitive and convenient graphical tool for managing calls and conferences, you can use services of home based agents.
Accessible technical platform of Next 2 Call. Accessible technical platform of Next 2 Call Contact Center lowers your investments into technological platform and reduces costs of its subsequent maintenance. Its cross- platforms agents and supervisors workplaces (Linux, Windows, Mac OS), all server components run on the Linux operating system and Intel processor.
Customization of our solution for the unique needs of each client. Powerful API and clear architecture allows you quickly integrating Next 2 Call with external information systems owned by clients, such as CRM, Helpdesk, etc. Next 2 Call specialists in cooperation with partners are ready to customize the Next 2 Call Contact Center solution and create a unique solution to meet specific customer needs.