At Next2Call, we recognise the importance of call centres in making the customer experience better and more satisfactory. Our mission is to empower business owners with cutting-edge software and hardware solutions that aim at meeting all your call centre needs, issues, and requirements. With a passion for innovation and a commitment to excellence, we stand as a trusted partner on your side in elevating your call centre operations to new heights.
VoIP PBX Facility for Seamless Communication Experience the future of communication with our VoIP PBX services. Say goodbye to traditional phone lines and embrace a flexible, cost-effective, and feature-rich system that connects your team and customers effortlessly. Enjoy crystal-clear voice quality with multi-device accessibility. And the entire thing also comes with advanced call management features that enhance your call centre's efficiency and productivity increases.
NextGen Call Routing System Say goodbye to long hold times and frustrated customers. Our intelligent call routing system optimises call distribution. And thus, it ensures that customers are connected to the right person with the right skills at the right time. Further, it helps you improve first-call resolution and customer satisfaction, opening gateways to the success of your business.
Interactive Voice Response (IVR) Enhancement Streamline customer interactions with our advanced IVR system. Create personalized and effective self-service experiences that allow customers to find information, perform transactions, and resolve issues seamlessly without any hassle, 24/7.
Agent Performance Analytics Unlock insights into your call centre's performance with our powerful analytics tools. Monitor agent efficiency, track key metrics, and gain actionable data to enhance agent training or capabilities and refine operational strategies, improving overall productivity.
Omni-channel Integration In today's interconnected world, customers expect seamless experiences across various communication channels. Our solutions ensure consistent interactions through phone, email, chat, social media, and more, providing a unified customer journey.
Real-time Monitoring and Quality Assurance Supervise and evaluate agent interactions in real time with our monitoring platform. Identify training opportunities, maintain quality standards, and improve customer interactions on the fly without wasting any seconds.
Don’t you wish to make your CRM more powerful and advanced? If yes, leverage the power of our flexible and dependable telephony APIs. Manage your voice communication requirements right from the screen of your customer-relationship management software. It will streamline workflow, increasing overall productivity.
Click-to-Call APIs Click-to-Call APIs help you initiate a phone call. You just need to click on the button. With the help of this API, you can initiate a phone call directly from the CRM. Its integration into the CRM tool ensures that one doesn’t have to use another software for handling cloud-based voice communication
Voice Call APIs These APIs enable you to make and receive voice calls. You can initiate calls, manage call routing, and integrate features like call recording, voicemail, and interactive voice response (IVR) systems. The CRM you are using currently becomes feature-rich to support both types of functionalities the same as a softphone as well as a client-relation management tool. Isn’t it amazing? Well, yes, this is what a Voice-Call API does to your CRM; it converts it into a softphone. By the way, for your information, Click-to-Call APIs are part of Voice Call APIs.
Call Analytics APIs These APIs offer analytics and reporting features, allowing businesses to track call metrics, monitor call quality, and gain insights into their communication processes. With their help, a user can also fetch call recordings and thus, evaluate the customer-interaction quality or agent efficiency.
Next2Call offers powerful Telephony API Services that take your CRM experience to a new dimension. Contact us today. And revolutionise your workflow.
Experience: With years of industry experience, our team understands the intricate challenges of call centres. And thus, Next2Call is capable of providing tailored solutions that cater to your unique needs.
Innovation: We are committed to staying ahead of the curve in technological advancements. Our solutions are designed to evolve with your business, ensuring you're always equipped with the latest tools.
Customization: We recognize that each call centre is different. Our solutions are fully customizable. And, thus it allows you to align our offerings with your specific requirements and workflows.
Support: Our partnership doesn't end with implementation. Our dedicated support team is available around the clock to address any queries, concerns, or issues you may have.
ROI-Focused: We understand that investments need to deliver tangible results. Our solutions are designed to optimize operational efficiency, increase customer satisfaction, and ultimately drive a higher return on investment.