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Welcome to the Innovation - Next 2 Call

NEXT2CALL is a leading developer of software solutions for call centers. We are delighted to offer our partners and customers from the Asia Pacific region a complete solution, designed for the automation of call centers. For over 06 years Next 2 Call has been developing and improving its solution. We also provide consulting services to our partners in the implementation and technical support for our product. Together with our partners we have successfully implemented over huge number of projects. Next 2 Call is a leading developer of complete software solutions for the automation of in- house and outsourced call centers.
Since its foundation in 2007 Next 2 Call experts in cooperation with partners have successfully developed and implemented Contact Center solutions in more than 100 call centers in India and Central Asia. Today, the total volume of workplaces in these call centers is more than 01 thousand, every month they serve over millions of customers worldwide.

We Support
  • ●Server Support
  • ●Database Support
  • ●Infrastructure Application
  • ●Network Support
  • ●Platform Support
  • ●Firewall Support
  • ●Perimeter Security Support
  • ●On-Site Support
  • ●IT Consulting
  • ●Transition Support
  • ●System design
  • ●Architecture planning

Next 2 Call Support Offers
  • ●Launch of a new campaign within 20 minutes.
  • ●Effective management of business processes, campaigns and call centers resources.
  • ●Increasing call centers productivity and efficiency of the call centers agents.
  • ●Quick improvement of the call centers performance without stopping its work.
  • ●The ability to lease licenses for temporary campaigns.
    Our Methadology
  • ● Trained professionals to manage your IT.
  • ● 24x7 monitoring and management.
  • ● Guaranteed response time.
  • ● Remote/Onsite Support.
  • ● Expert on call.
  • ● Automating routine tasks (thus lowering cost and errors).
  • ● After office hours support.
    Network Operation Centers
  • ● 50 Seats NOC/SOC.
  • ● 24x7 ITIL Operations.
  • ● Network Management System.
  • ● Certified Security Engineers.
  • ● Support Desk.
  • ● Physical/Biometric parameter Security.
  • ● Business Continuity Planning in place.
  • ● Disaster Recovery in place.
    Infrastructure Support
  • ● Server Support.
  • ● Database Support.
  • ● Infrastructure Application Support.
  • ● Network Support.
  • ● Platform Support.
  • ● Firewall Support.
  • ● Perimeter Security Support.
  • ● On-Site Support.
  • ● IT Consulting.
  • ● Transition Support.
  • ● System design and Architecture planning.
  • Other Services
    Infrastructure Base-lining.
  • ● Desktop Support.
  • ● Remote Server Management (wintel).
  • ● Remote Network Management.
  • ● Remote Security Management.
  • ● Onsite Support.
  • ● Remote Monitoring.

About Our Functionality
  • ●Call center features VoIP technology.
  • ●Intelligent call Routing (ACD), based on campaigns information, agents skills and queue policy.
  • ●Outbound dialing (Predictive, Progressive, Preview).
  • ●Support of all queue scheduling policy (most idle, most busy agents etc.).
  • ●DTMF and voice enabled IVR(TTS, ASR).
  • ●Call recording and storage.
  • ●Web- based management interface.
  • ●Alerting and fault notification.

Primary Focus on - Customer Satisfaction

Next 2 Call primarily focus on its customer's satisfaction. Expert Consultants is something you need in a bad time when you get stuck helplessly or looking for process expansion or re-engineering. We care and understand the value of your time. Our expert teams will help you come out of your Call Center problems or new requisitions.

Speak Up your Problem ! We have the SOLUTION

At Next 2 Call, We have expert teams who are ready to provide you help on all burning issues you are facing. Get ready for the Best Experience. Call at: +91-9650866007 or get in touch with us at Contact Us